FAQ

WHERE CAN WE COLLECT?
We can collect accounts across the globe.

WHEN SHOULD I PUT AN ACCOUNT IN COLLECTIONS?
When you are satisfied your customer will not pay their bill voluntarily, it’s time to put them in collections.  Statistics show that the sooner we are involved, the higher your chances for recovery.

WHAT ARE MY OPTIONS FOR LISTING DELINQUENT ACCOUNTS?
Our paperless Client Reporting and Placement System saves you time by allowing the transfer of account information utilizing a direct and secure on-line upload system, or via secure email, or by fax. Clients can even use raw data, an excel spreadsheet to structure their bulk placements, or use our single account placement form.

HOW IS THE DEBTOR INITIALLY NOTIFIED?
A formal written demand for payment in full will go out within 48 hours of placement. All written correspondence has been approved and is in compliance with the Provincial Consumer Protection Authority.

HOW OFTEN DO YOU CONTACT THE DEBTOR BY TELEPHONE?
In addition to collection agent calls, we use a fully automated dialing system to maximize our contact efficiency. In accordance with provincial standards, we are restricted to no more than 3 unsolicited contacts in a 7 day period.

HOW DO PAYMENT PLANS WORK?
Our first call to the debtor is always a request for the balance in full of the account. In cases where payment in full is not possible, Wiggins Adjustments Ltd. reviews the debtor’s circumstances to formulate a payment plan to liquidate the debt through as few payments as reasonably possible. Repayment plans are constantly monitored to ensure payments are made promptly, with immediate follow up on any payments that are missed.

IS LITIGATION AN OPTION?
Should the debtor refuse to deal with or discuss repayment of the account, we will determine if legal action is a viable option to recover your funds.  We offer a Small Claims Court services.

HOW ARE MONIES REMITTED BACK TO US?
All monies recovered are remitted back to you with a statement at the end of the month following the collection of those monies. However, Wiggins Adjustments Ltd is very flexible when it comes to your needs and can accommodate any remittance schedule you require.

DO YOU DO CREDIT BUREAU REPORTING?
We report delinquent debtors to both Equifax and TransUnion credit bureaus 45 – 60 days after the account is listed with us. This time period allows us to contact the debtor and get your funds recovered prior to escalating the situation for the debtor. Reports are sent to the credit bureaus on a monthly basis.

Our experience has demonstrated this to be a highly motivating factor in getting timely repayment of your unpaid accounts. In the event that the debt is to report to their credit rating, at some point they will attempt to seek financing to buy a home, automobile, or to re-finance an existing mortgage. When their credit is reviewed, they will need to contact us and get their unpaid issues resolved.

HOW DO YOU HANDLE DISPUTED ACCOUNTS?
Our staff is constantly training in ways to overcome debtors who dispute, or try to use excuses for non-payment of debt and familiarize ourselves with the nature of your business. It usually come down to funds issue and the debtor is disputing the account in hopes of settling on a lesser amount or to buy themselves more time.  Our collectors are trained to alleviate these issues and help them come to a payment arrangement to help them get your account paid.  Occasionally a debtor will dispute payments or services rendered in writing. At that point, we cease collection activity and make the determination if the account can be recovered through litigation.

GENERALLY, WHAT IS YOUR OVERALL RECOVERY RATE?
Our highly trained staff, and our “state of the art” automation technology, we enjoy one of the highest recovery rates in the business. It is double the industry standard but it depends on a variety of factors such as internal procedures, the debtors ability to pay, ability to locate the debtor just to name a few.  However navigating these obstacles is why you would hire us.

HOW OFTEN WILL I RECEIVE STATUS REPORTS?
Our Administrative and Management branch is your direct contact for reviews and updates. You can contact our office anytime for direct answers to any concerns you may have, and, when you sign up with our company, you can determine at that time, how often you require status updates. We also have a Client Reporting and Placement System available through our website.

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